The Validation scope covers all roadmap releases (est. 4/year), compliance releases, monthly patches, and bug fixes. The Help Desk is for reactive support and proactive monitoring of real-time exceptions/errors with options for master data management, new partner on-boarding, and PROD triage/resolution.
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Few companies have staff with the pre-requisite skill sets and capabilities to administer, troubleshoot, validate, and maintain Tracelink on an on-going basis. The EHS Service Bureau is an alternative to FTEs as a subscription-based service with pricing dependent on the level of support requested. The service is standardized, but the delivery of the service is customized to our clients’ needs.

For additional information on pricing and/or scope:

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