Service Bureau

The Excellis Service Bureau is for the on-going validation, release management, help desk, and managed services administration of Tracelink. The Validation efforts include an Impact Analysis, Risk Assessment, customized PQ protocol, dry run in iTest, and execution in PROD with corresponding Summary Reports.

The Validation scope covers all roadmap releases (est. 4/year), compliance releases, monthly patches, and bug fixes. The Help Desk is for reactive support and proactive monitoring of real-time exceptions/errors with options for master data management, new partner on-boarding, and PROD triage/resolution.
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Few companies have staff with the pre-requisite skill sets and capabilities to administer, troubleshoot, validate, and maintain Tracelink on an on-going basis. The EHS Service Bureau is an alternative to FTEs as a subscription-based service with pricing dependent on the level of support requested. The service is standardized, but the delivery of the service is customized to our clients’ needs.

Excellis is excited to offer our customers a best-in-class alert management service. Currently, most markets have a stability period allowing Pharmacists to dispense despite an unresolved alert. This is NOT an option in the future as markets close out their respective stability periods. You will need a reliable GxP process and expert support to manage your alerts in a controlled, documented, and timely manner to ensure your drug product gets to the end consumer.

For additional information on pricing and/or scope:

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