The Excellis Service Bureau is for the on-going validation, release management, help desk, and managed services administration of Tracelink. The Validation efforts include an Impact Analysis, Risk Assessment, customized PQ protocol, dry run in iTest, and execution in PROD with corresponding Summary Reports.
Few companies have staff with the pre-requisite skill sets and capabilities to administer, troubleshoot, validate, and maintain Tracelink on an on-going basis. The EHS Service Bureau is an alternative to FTEs as a subscription-based service with pricing dependent on the level of support requested. The service is standardized, but the delivery of the service is customized to our clients’ needs.